Expensify · twisterdotcom · Jul 7, 2025 · Jul 1, 2025 · Jul 1, 2025 · Jul 4, 2025
@@ -3,7 +3,9 @@ title: Approve travel expenses
 description: Determine how travel expenses are approved
 ---
 
-Travel expenses follow the same approval workflow as other expenses. Admins can configure travel expenses to be approved as soft approval, hard approval or passive approval. The approval method for in-policy and out-of-policy bookings can be managed under the **Policies** section in the **Program** menu for Expensify Travel. 
+Travel expenses follow the same approval workflow as other expenses. Admins can configure travel expenses to be approved as soft approval, hard approval or passive approval. The approval method for in-policy and out-of-policy bookings can be managed under the **Policies** section in the **Program** menu for Expensify Travel.
+
+Trip itineraries are maintained with complete booking information, ensuring accurate trip details are always available regardless of how individual expenses are handled. 
 
 - **Soft Approval**: Bookings are automatically approved as long as a manager does not decline them within 24 hours. However, this also means that if a manager does not decline the expenses, the arrangements will be booked even if they are out of policy. If a booking is declined, it is refunded based on the voiding/refund terms of the service provider.
 - **Hard Approval**: Bookings are automatically canceled/voided and refunded if a manager does not approve them within 24 hours. 

@@ -34,7 +34,7 @@ To book travel from the Expensify web app,
 
 The traveler is emailed an itinerary of the booking. Additionally,  
 - Their travel details are added to a Trip chat room under their primary workspace. 
-- An expense report for the trip is created.
+- Travel expenses are automatically added to expense reports following your workspace's scheduled submit rules.
 - If booked with an Expensify Card, the trip is automatically reconciled.
 
 {% include info.html %}

@@ -3,6 +3,8 @@ title: Edit or cancel travel arrangements
 description: Modify travel arrangements booked with Expensify Travel
 ---
 
+Your trip itinerary is maintained with the latest booking information and can be accessed any time through your trip room.
+
 To edit or cancel a travel arrangement,
 1. Click Travel in the left menu.  
 2. Click Book or Manage Travel.  

@@ -4,11 +4,7 @@ description: Learn how Workspace Admins can access real-time employee travel ins
 keywords: [Expensify Classic, travel analytics, duty of care, ESG report, travel spend, employee location map, travel compliance, company travel data]
 ---
 
-<div id="expensify-classic" markdown="1">
-
-Expensify Travel gives Workspace Admins access to real-time analytics for company travel. From one dashboard, you can monitor employee safety, analyze spending trends, and ensure policy compliance.
-
-With Expensify Travel analytics, you can:
+Expensify Travel provides comprehensive insights into company travel bookings to ensure real-time duty of care reporting and travel policy compliance. Analytics are based on complete trip-level data that remains accurate regardless of individual expense handling. These analytics help Workspace Admins:
 
 - See global employee locations with a real-time employee location map
 - Analyze travel spend based on details such as trip, traveler, or carrier

@@ -3,7 +3,9 @@ title: Approve travel expenses
 description: Determine how travel expenses are approved
 ---
 
-Travel expenses follow the same approval workflow as other expenses. Admins can configure travel expenses to be approved as soft approval, hard approval or passive approval. The approval method for in-policy and out-of-policy bookings can be managed under the **Policies** section in the **Program** menu for Expensify Travel. 
+Travel expenses follow the same approval workflow as other expenses. Admins can configure travel expenses to be approved as soft approval, hard approval or passive approval. The approval method for in-policy and out-of-policy bookings can be managed under the **Policies** section in the **Program** menu for Expensify Travel.
+
+Trip itineraries are maintained with complete booking information, ensuring accurate trip details are always available regardless of how individual expenses are handled. 
 
 - **Soft Approval**: Bookings are automatically approved as long as a manager does not decline them within 24 hours. However, this also means that if a manager does not decline the expenses, the arrangements will be booked even if they are out of policy. If a booking is declined, it is refunded based on the voiding/refund terms of the service provider.
 - **Hard Approval**: Bookings are automatically canceled/voided and refunded if a manager does not approve them within 24 hours. 

@@ -49,5 +49,5 @@ Contact your Account manager or salesteam@expensify.com to get a demo of travel
 
 The traveler is emailed an itinerary of the booking. Additionally,  
 - Their travel details are added to a Trip chat room under their primary workspace. 
-- An expense report for the trip is created.
+- Travel expenses are automatically added to expense reports following your workspace's scheduled submit rules.
 - If booked with an Expensify Card, the trip is automatically reconciled.
@@ -3,7 +3,7 @@ title: Edit or cancel travel arrangements
 description: Modify travel arrangements booked with Expensify Travel
 ---
 
-You can review your travel arrangements any time by opening the Trip chat in your inbox. For example, if you booked a flight to San Francisco, a “Trip to San Francisco” chat will be automatically added to your chat inbox.  
+You can review your travel arrangements any time by opening the Trip chat in your inbox. For example, if you booked a flight to San Francisco, a "Trip to San Francisco" chat will be automatically added to your chat inbox. Your trip itinerary is always kept up-to-date with the latest booking information, regardless of where your travel expenses are located.  
 
 To edit or cancel a travel arrangement,
 1. Open your Inbox.  
@@ -12,7 +12,7 @@ To edit or cancel a travel arrangement,
 4. Click **Modify Trip**.
 5. Select **Modify** or **Cancel**.
 
-If there is an unexpected change to the itinerary (for example, a flight cancellation), Expensify’s travel partner **Spotnana** will reach out to the traveler to provide updates on those changes. 
+If there is an unexpected change to the itinerary (for example, a flight cancellation), Expensify's travel partner **Spotnana** will reach out to the traveler to provide updates on those changes. 
 
 {% include info.html %}
 You can click **Get Support** on your emailed travel itinerary for real-time help with the booking. Any modifications, exchanges, or voidings made to a trip via support will incur a $25 booking change fee.

@@ -4,7 +4,7 @@ description: Learn how Workspace Admins can access real-time employee travel ins
 keywords: [New Expensify, travel analytics, duty of care, ESG report, travel spend, employee location map, travel compliance, company travel data]
 ---
 
-<div id="new-expensify" markdown="1">
+Expensify Travel provides comprehensive insights into company travel bookings to ensure real-time duty of care reporting and travel policy compliance. Analytics are based on complete trip-level data that remains accurate regardless of individual expense handling. These analytics help Workspace Admins:
 
 Expensify Travel gives Workspace Admins real-time analytics for company travel. In one place, you can monitor employee safety, analyze spending trends, and ensure travel policy compliance.
 

@@ -6,7 +6,7 @@ keywords: Expensify Travel, approval types, soft approval, hard approval, passiv
 
 <div id="new-expensify" markdown="1">
 
-Expensify Travel uses a tiered approval system to help organizations balance booking efficiency with policy oversight. Here's how each approval type works, and when to use them.
+Expensify Travel uses a tiered approval system to help organizations balance booking efficiency with policy oversight. Trip itineraries are maintained with complete booking information to ensure accuracy throughout the approval process. Here's how each approval type works, and when to use them.
 
 # Expensify Travel approval types