[CI][MATLAB] Tests fail with Licensing error

[Tom-Newton]

Describe the bug, including details regarding any error messages, version, and platform.

Run matlab-actions/run-tests@v2
  with:
    select-by-folder: matlab/test
    strict: false
    use-parallel: false
  env:
    ARROW_USE_CCACHE: ON
    CCACHE_COMPILERCHECK: content
    CCACHE_COMPRESS: 1
    CCACHE_COMPRESSLEVEL: 6
    CCACHE_MAXSIZE: 1G
    LD_PRELOAD: /usr/lib/x86_64-linux-gnu/libstdc++.so.6
    MATLABPATH: matlab/install/arrow_matlab
Generate script
  Successfully generated script
Run command
  /home/runner/work/_actions/matlab-actions/run-tests/v[2](https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021#step:10:2)/dist/bin/glnxa64/run-matlab-command setenv('MW_ORIG_WORKING_FOLDER', cd('/tmp/run_matlab_command-Tq5uLK'));command_1f1f145d_1c4b_40ff_9266_cd4c[3](https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021#step:10:3)7d107bf 
  License checkout failed.
  License Manager Error -1
  The license file cannot be found.
  
  Troubleshoot this issue by visiting: 
  https://www.mathworks.com/support/lme/1
  
  Diagnostic Information:
  Feature: MATLAB 
  License path: /home/runner/.matlab/R2023a_licenses:/opt/hostedtoolcache/MATLAB/2023.1.999/x6[4](https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021#step:10:4)/licenses/license.dat:/opt/hostedtoolcache/MATLAB/2023.1.999/x64/licenses 
  Licensing error: -1,3[5](https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021#step:10:5)9. System Error: 2
  exit status 1
Error: Error: The process '/home/runner/work/_actions/matlab-actions/run-tests/v2/dist/bin/glnxa[6](https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021#step:10:6)4/run-matlab-command' failed with exit code 1

Example failed builds:
https://github.com/apache/arrow/actions/runs/7857518729/job/21441500404?pr=40021
https://github.com/apache/arrow/actions/runs/7857518729/job/21441500338?pr=40021
https://github.com/apache/arrow/actions/runs/7857518729/job/21441500458?pr=40021

It looks like the same issues is effecting linux, mac OS and windows builds.

Component(s)

MATLAB

[kou]

@kevingurney @sgilmore10 Could you take a look at this?

[Tom-Newton]

I don't know what changed but MATLAB builds seem to be passing now. e.g. https://github.com/apache/arrow/actions/runs/7865801696/job/21459246198?pr=40021

[kevingurney]

Thanks for reporting this, @Tom-Newton!

This looks very similar to the sporadic license management checkout issues we've seen in the past on certain CI jobs, which also resolved on their own after a short period of time.

We will share these build logs with our colleagues at MathWorks who work on the matlab-actions infrastructure, so they can hopefully leverage this information to identify a fix.

We apologize for the inconvenience.

[kevingurney]

We haven't heard about any recent reports of this issue occuring, so we are going to close this for now.

However, please feel free to comment on this issue if you encounter it again, and we can reopen this.