A simple web-based system built to collect, analyze, and provide support for customer feedback. The system allows businesses to gather customer opinions, complaints, and suggestions for improvements. It also provides a means for customer support to address concerns and complaints effectively.
The goal of this system is to:
- Collect Feedback: Gather customer opinions, complaints, and suggestions to help businesses improve their products and services.
- Analyze Feedback: Provide insights into customer satisfaction, recurring issues, and areas for improvement.
- Customer Support: Enable customers to report complaints or seek assistance, providing timely responses and resolutions.
- Customer Feedback Form: A form that allows customers to submit feedback, including suggestions and complaints.
- Feedback Analysis: Display customer feedback statistics and insights such as satisfaction levels and recurring issues.
- Customer Support: A platform to view and respond to customer complaints or queries in a structured manner.
- HTML/CSS: For building and styling the front-end interface.
- JavaScript: To handle form submissions, process feedback, and dynamically display statistics.
- Backend (Optional): You can integrate a backend in the future (e.g., Node.js, PHP, or Python) to store and retrieve feedback from a database (such as MongoDB or MySQL).
Follow the steps below to get the project up and running locally:
- A modern web browser (Chrome, Firefox, etc.)
- Basic knowledge of HTML, CSS, and JavaScript