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12 changes: 4 additions & 8 deletions docs/HELPSITE_NAMING_CONVENTIONS.md
Original file line number Diff line number Diff line change
Expand Up @@ -84,18 +84,14 @@ Formatting requirements:
- Always bold the symbol.
- Always include the words “three dots” before the symbol.
- Do not wrap in quotation marks.
- Do not call it “More”.
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stephanieelliott marked this conversation as resolved.
- Do not write “More menu”.

Correct:
- Select the three dots **(⋮)**.
- Click the three dots **(⋮)** next to the expense.

Incorrect:
- Click More
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- Select “: More”
- Tap the three dots
- Open the More menu
- Open the three dots menu
- Click ⋮

---
Expand All @@ -111,10 +107,10 @@ Follow the platform decision hierarchy below.
Provide separate instructions.

Web:
Use the navigation tabs on the left.
In the navigation tabs on the left.
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Readability / structure violation: "In the navigation tabs on the left." is a prepositional phrase fragment, not a complete instruction. The previous phrasing ("Use the navigation tabs on the left.") was an imperative sentence, which aligns with HELP_AUTHORING_GUIDELINES.md Section 5 requiring step instructions to be "Action-oriented." Since this governance file sets the standard for all HelpDot articles, the example phrasing should itself be a valid, complete instruction.

Consider restoring the imperative form or using another action verb, e.g.:

  • "Use the navigation tabs on the left."
  • "Click the navigation tabs on the left."


Mobile:
Use the navigation tabs on the bottom.
In the navigation tabs on the bottom.
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Readability / structure violation: Same issue as the Web example above -- "In the navigation tabs on the bottom." is a sentence fragment, not an actionable instruction. Step formatting standards in HELP_AUTHORING_GUIDELINES.md Section 5 require instructions to be "Action-oriented." Consider using an imperative form such as "Use the navigation tabs on the bottom." or "Tap the navigation tabs on the bottom."


Do not merge these into one sentence.

Expand All @@ -124,7 +120,7 @@ Do not merge these into one sentence.

Use a unified sentence:

Click the navigation tabs (on the left on web, on the bottom on mobile).
In the navigation tabs (on the left on web, on the bottom on mobile).
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Readability / structure violation: "In the navigation tabs (on the left on web, on the bottom on mobile)." is a prepositional phrase fragment, not a complete sentence. This is the unified-sentence template that article authors will copy, so it should model correct, action-oriented phrasing per HELP_AUTHORING_GUIDELINES.md Section 5. Consider restoring the imperative form, e.g.: "Click the navigation tabs (on the left on web, on the bottom on mobile)."


Do not duplicate instructions unnecessarily.

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