[No QA] Create Reimbursement-Payment-Methods.md

docs/articles/new-expensify/wallet-and-payments/Global-Reimbursement-Europe.md

@@ -30,11 +30,11 @@ To comply with financial regulations, the following documents are needed:
 
 # Step 1: Set Your Workspace Currency and Enable Payments
 
-1. From the **navigation tabs** (on the left on web, and at the bottom on mobile), go to **Workspaces > [Workspace Name] > Overview**.
-2. Under **Default currency**, choose **EUR €**.
-3. Return to the left-hand menu and select **Workflows > Make or Track Payments**.
-4. Click **Connect bank account**, then confirm your **currency and country** (choose a supported European country – EUR €).
-5. Click **Confirm** to proceed.
+1. In the navigation tabs (on the left on web, and at the bottom on mobile), select **Workspaces > [Workspace Name] > Overview**.
+2. Under **Default currency**, select **AUD A$**.
+3. From the workspace settings left-hand menu, click **Workflows > enable Make or track payments**
+4. Under **Connect bank account > Confirm currency and country (Singapore - SGD)**
+5. Click **Confirm**.
 
 ---
 
@@ -112,4 +112,3 @@ An employee can add their deposit accounts by doing the following:
 1. Navigate to **Account > Wallet**.
 2. Click **Add deposit-only bank account** and input their bank account details.
 
-</div>

docs/articles/new-expensify/wallet-and-payments/Global-Reimbursement-Singapore.md

@@ -0,0 +1,86 @@
+---
+title: Global Reimbursement - Singapore
+description: Learn how to enable international reimbursements if your business bank account is in Singapore.
+keywords: [Expensify Classic, global reimbursement, Singapore, SGD, international payments, DocuSign, compliance, UBO]
+---
+
+If your business operates in Singapore, you can enable global reimbursements to send international payments from your SGD account. This article walks you through the setup process and required documentation.
+
+---
+
+## Prerequisites
+- A verified Singapore-based business bank account
+- Workspace currency set to **SGD**
+
+---
+
+## Singapore Document Requirements
+- ✅ Partner Application Form
+- ✅ Address verification document
+- ✅ Proof of Beneficial Ownership
+- ✅ Director/Board Resolution
+- ✅ Memorandum & Articles of Association
+- ✅ Certified ID & address for all UBOs
+
+---
+
+# Step 1: Connect Your Singaporean Bank Account
+1. Go to **Settings > Workspaces [Workspace Name] > Overview**.
+2. In the **Report Currency** dropdown, select **SGD**.
+3. Navigate to **Settings > Workspaces [Workspace Name] > Workflows**.
+4. Scroll to **Make or track payments**.
+5. Set the reimbursement method to **Direct**.
+6. Click **Add business bank account**.
+7. Select **Singapore** as the country and confirm the currency is SGD.
+8. Fill in your account details and click **Save & Continue**.
+
+1. From the **navigation tabs** (on the left on web, and at the bottom on mobile), go to **Workspaces > [Workspace Name] > Overview**.
+2. Under **Default currency**, choose **SGD**.
+3. Return to the left-hand menu and select **Workflows > Make or Track Payments**.
+4. Click **Connect bank account**, then confirm your **currency and country** (choose a supported European country – EUR €).
+5. Click **Confirm** to proceed.
+
+---
+
+# Step 2: Complete the DocuSign Form and Upload Documents
+1. Fill out the Global Reimbursement DocuSign form.
+2. Submit any required supporting documentation:
+   - Proof of Beneficial Ownership
+   - Certified ID and address for UBOs
+   - Director or Board Resolution
+   - Memorandum & Articles of Association
+3. Our Compliance Team will review your materials. Additional follow-up may be required.
+4. Once the review is complete, our support team will contact you to confirm. 
+
+---
+
+# Step 3: Confirm Test Payment
+1. **Expensify will send a test payment to the bank account:** Once sent, our support team will ask you to verify the payment amount.
+2. Once the test payment is confirmed, the bank account is verified to use for global reimbursement.
+
+---
+
+# Step 4: Start Reimbursing Internationally
+**Timeline:** ⏳ From the time you submit all requested documentation, it can take up to **3 weeks**. We recommend pre-funding your account during this time to prevent reimbursement delays.
+
+Once the bank account is approved for global reimbursement:
+1. Go to **Settings > Workspaces > [Workspace Name] > Workflows**.
+2. Scroll to **Make or track payments**.
+3. Set the verified SGD bank account as the default reimbursement method.
+4.  Instruct employees to connect their deposit account:
+   - Go to **Settings > Account > Wallet**.
+   - Click **Add deposit-only bank account** to input their non-SGD account info.
+
+---
+
+# FAQ
+
+## What is a UBO?
+UBO stands for Ultimate Beneficial Owner—someone who owns 25% or more of the business.
+
+## Can we use the account before it’s verified?
+Not for live payments. You may pre-fund the account while waiting for verification.
+
+## Who should sign the Board Resolution?
+It must be signed by your board of directors and identify authorized users for reimbursement activity.
+

docs/articles/new-expensify/wallet-and-payments/Reimbursement-Payment-Methods.md

@@ -0,0 +1,141 @@
+---
+title: Reimbursement payment methods 
+description: Learn how Workspace Admins reimburse approved expense reports using ACH, global reimbursement or Pay elsewhere, including timelines and supported currencies.
+keywords: [New Expensify, Workspace Admin reimburse, ACH reimbursement, global reimbursement, reimbursement timeline, Pay elsewhere, Rapid Reimbursement, reimburse employees, supported currencies, direct reimbursement]
+internalScope: Audience is Workspace Admins. Covers how Workspace Admins reimburse approved expense reports using ACH, global reimbursement, including timelines and supported currencies. Does not cover bank account setup steps, reimbursement failure troubleshooting, member-level bank account setup, or Expensify Card transactions.
+---
+
+Workspace Admins can reimburse approved reports using ACH reimbursement, global reimbursement, or Pay elsewhere. This article explains how each method works, supported currencies, and typical timelines.
+
+---
+
+# How to choose a reimbursement method for approved reports
+
+Workspace Admins can choose between two reimbursement methods when paying an approved report in Expensify:
+
+- **Direct reimbursement** — Expensify sends payment from a connected Workspace business bank account to a member’s connected personal bank account. This includes US ACH reimbursement and Global Reimbursement.
+- **Pay elsewhere** — The Workspace Admin marks the report as paid in Expensify and issues payment outside the platform. Expensify records the report as paid but does not process the transfer.
+
+The payment method is selected when the Workspace Admin clicks **Pay** on an approved report.
+
+[Learn about report statuses and actions](https://help.expensify.com/articles/new-expensify/reports-and-expenses/Understanding-Report-Statuses-and-Actions).
+
+---
+
+## What reimbursement payment types are available
+
+Available payment types depend on the location of the Workspace’s business bank account.
+
+The steps to send reimbursement are the same for ACH reimbursement, global reimbursement, and Pay elsewhere. The only difference is the payment method selected when clicking **Pay**.
+
+- **US-based business bank account:**  
+  ACH reimbursement is used for payments in USD from a US business bank account to a US personal deposit account. [Learn how to set up ACH reimbursement](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Connect-a-Business-Bank-Account). 
+
+- **International business bank account:**  
+  Global reimbursement is available for business bank accounts located in:
+  - United States (USD)
+  - Canada (CAD)
+  - United Kingdom (GBP)
+  - European Union (EUR)
+  - Australia (AUD)
+  - Singapore (SGD)
+
+  Global reimbursement can be used to reimburse members in 190+ countries, depending on supported banking rails. [Learn how to set up Global Reimbursement on a Workspace](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Enable-Global-Reimbursement). 
+
+- **All Workspaces:**  
+  **Pay elsewhere** does not require a connected business bank account and is available to all Workspace Admins.
+
+---
+
+## How Workspace Admins pay a single report
+
+To pay one report:
+
+1. From the navigation tabs (on the left on web, and at the bottom on mobile) choose **Reports**.
+2. Under **To-do**, select **Pay**.
+3. On the report you wish to reimburse, select **Pay**.
+4. Choose a payment method:
+   - Select a connected Workspace business bank account to send direct reimbursement.
+   - Select **Pay elsewhere** to mark the report as paid outside Expensify.
+5. Select **Confirm**.
+
+Once confirmed, the report status updates to **Paid**.
+
+---
+
+## How Workspace Admins pay multiple reports in bulk
+
+Workspace Admins can also pay multiple reports at the same time.
+
+To pay reports in bulk:
+
+1. From the navigation tabs (on the left on web, and at the bottom on mobile) choose **Reports**.
+2. Under **To-do**, select **Pay**.
+3. Select the checkbox next to each Approved report you want to pay.
+4. Select **Selected**.
+5. Choose **Pay**.
+6. Choose a payment method:
+   - Select a connected Workspace business bank account to send direct reimbursement.
+   - Select **Pay elsewhere** to mark the report as paid outside Expensify.
+7. Confirm the payment.
+
+Once confirmed, Expensify processes the transfers and the report statuses update to **Paid**.
+
+**Note:** Each selected report is processed as a separate transaction. 
+
+---
+
+## ACH reimbursement timelines 
+- **Rapid Reimbursement:** Eligible payments are typically received by the member in one business day. Applies to payments under $100 when total withdrawals are under $10,000 in the past 24 hours.
+- **Standard ACH reimbursement:** All other ACH payments are typically received by the member in four to five business days.
+ - **Standard ACH reimbursement:** All other ACH payments are typically received by the member in four to five business days.
+
+Rapid Reimbursement is applied automatically when eligibility requirements are met.
+
+## Global Reimbursement timelines 
+
+Global reimbursement timelines vary by country. However, most reimbursements are processed in two to three business days. 
+
+---
+
+## Supported Currencies for Global Reimbursement
+
+Workspace business bank accounts can be connected in:
+
+- [USD](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement-United-States) (United States)
+- [SGD](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement-Singapore) (Singapore)
+- [GBP](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement-United-Kingdom) (United Kingdom)
+- [EUR](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement-Europe) (European Union)
+- [AUD](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement-Australia) (Australia)
+- [SGD](https://help.expensify.com/articles/new-expensify/wallet-and-payments/Global-Reimbursement--Singapore) (Singapore)
+
+Members can receive funds in 190+ countries after adding a supported personal bank account.
+
+**Note:** Foreign exchange (FX) fees or receiving bank fees may affect the final deposited amount.
+
+---
+
+# FAQ
+
+## What is direct reimbursement?
+
+Direct reimbursement means Expensify sends payment from the Workspace’s connected business bank account to a member’s connected personal bank account after the Workspace Admin clicks **Pay**.
+
+## Can Workspace Admins send reimbursement by check?
+
+Expensify does not issue checks. Workspace Admins can select **Pay elsewhere** and issue a check outside Expensify.
+
+## What is the difference between ACH reimbursement and global reimbursement?
+
+ACH reimbursement applies to US-based USD payments. Global reimbursement supports international payments and multiple currencies.
+
+## When is Pay elsewhere used?
+
+Common scenarios for using Pay elsewhere include:
+
+- Reimbursing through payroll  
+- Issuing a company check  
+- Sending a bank wire  
+- Using another internal payment system  
+
+Workspace business bank accounts can be connected in USD, CAD, GBP, EUR, AUD, or SGD. Global reimbursement supports member bank accounts in 190+ countries.