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stephanieelliott merged 1 commit into from
Jan 8, 2026
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[No QA] Update Book-a-Hotel.md #79064

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22 changes: 12 additions & 10 deletions docs/articles/travel/booking-travel/Book-a-Hotel.md
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Expand Up @@ -6,16 +6,15 @@ keywords: [New Expensify, book hotel, travel booking, hotel receipt, travel itin

<div id="new-expensify" markdown="1">

Book hotels easily using Expensify’s integrated travel tool. This guide covers how to search for hotels, filter options, complete your booking, and view your travel details in New Expensify.
Book hotels easily with Expensify Travel. This guide covers how to search for hotels, filter options, complete your booking, and view your travel details in New Expensify.

@github-actions github-actions Bot Jan 8, 2026

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AI Readiness violation: Remove this introductory sentence. The article should start directly with the first H2 section. Introductory summaries should be in the YAML description field only (which is already present).


# How to access the travel tool
## Where to find Expensify Travel

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AI Readiness improvement: Good change to H2! However, consider making the heading more specific by including "Expensify Travel" in the heading for better AI context. Suggestion: "## Where to find the Expensify Travel booking tool"


From the left-hand menu, select **Reports > Trips**.
Click the green **+** button in the bottom-left corner, then choose **Book travel**.
Tap the green ➕ **Create** button at the bottom of your screen, then choose **Book travel**.

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Readability violation: The instruction says "Tap the green ➕ Create button" but previously it was "Click the green + button". Ensure consistency - is this for mobile (tap) or desktop (click)? If it works on both, use "Click" as it's more universal, or specify the platform.


If you don’t see this option, reach out to your Account Manager or Concierge to schedule a travel demo and enable the feature for your account.
If you don’t see **Book travel**, ask a Workspace Admin to [enable Expensify Travel](https://help.expensify.com/articles/travel/company-setup/Enable-Travel-on-a-Workspace) on the workspace.

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Terminology violation: Use "workspace" instead of "the workspace". Also consider capitalizing "Workspace Admin" for consistency with Expensify terminology: "ask a Workspace Admin to enable Expensify Travel on your workspace."


# How to search and book a hotel
# How to book a hotel

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Heading level violation: This should be ## (H2) instead of # (H1). Only the article title at the top should use H1. All major sections should use H2 (##).

1. Click the **Hotel** tab in the booking tool.
2. Enter the search details:
Expand All @@ -37,12 +36,12 @@ If you don’t see this option, reach out to your Account Manager or Concierge t
7. Select an existing trip or create a new one for the booking.
8. Confirm your payment method and click **Book Hotel**.

# What happens next
## What happens after booking with Expensify Travel

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AI Readiness violation: The heading "What happens after booking with Expensify Travel" is verbose. Consider shortening while maintaining clarity: "## After booking" or "## What happens after booking"

- Your company’s travel policy may require approval before the reservation is finalized.
- You’ll receive a confirmation email after booking.
- The hotel receipt will automatically be added to your Expensify account.
- Note: If your hotel booking is post-paid, then you'll need to upload your final hotel bill to your Expensify account instead.
- If your hotel is post-paid, upload the final bill manually to your Expensify account after checkout.

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Readability improvement: Good simplification! However, "upload the final bill manually" is slightly redundant - "upload" already implies manual action. Consider: "upload the final bill to your Expensify account after checkout."

- If your payment card is connected to Expensify, the receipt will merge with the imported expense.

# FAQ
Expand All @@ -57,10 +56,13 @@ Yes. Use the **Payment Type** filter to choose a payment option that works best

## What if my plans change?

You can cancel or modify your booking if the hotel’s policy allows it.
You can cancel or modify the booking if the hotel’s policy allows.
Cancellation policies are shown during booking. Changes made via support incur a $25 booking change fee.

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Readability violation: Remove "the" before "booking" - it reads more naturally as: "You can cancel or modify your booking if the hotel's policy allows."


Manage bookings by going to **Reports > Trips > My Trips**.
To modify or cancel a booking:
1. Tap the green ➕ **Create** button at the bottom of your screen, then choose **Book travel**.

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Readability violation: Inconsistent terminology - earlier the instructions said "Tap" but here it says "Tap" again, and then "click" in step 3. Standardize to either "Click" throughout (for cross-platform) or specify when to use "Tap" vs "Click".

2. In the window that opens, click the **Trips** tab.
3. Find your trip and click **Modify or Cancel**

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AI Readiness violation: The answer "It will be SmartScanned and added to your next report automatically" uses the pronoun "It" without clear context. Start with the subject: "The hotel receipt will be SmartScanned and added to your next report automatically."


## Where will my hotel receipt appear?

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