Update Your-Expensify-Partner-Manager.md

docs/articles/expensify-classic/expensify-partner-program/Your-Expensify-Partner-Manager.md

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-title: Your Expensify Partner Manager
+title: Expensify Partner Support
 description: Understanding support for our partners
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@@ -10,23 +10,47 @@ Our well-rounded support methodology is designed to provide comprehensive assist
 
 ## 1. ExpensifyApproved! University
 **Purpose:** Equip your team with a comprehensive understanding of Expensify.
+
 **Benefits:**
 - Foundation-level knowledge about the platform.
 - 3 CPE credits upon successful completion (US-only).
 - Unlock exclusive partner perks, including tickets to ExpensiCon!
 - Visit university.Expensify.com to access our comprehensive training program.
 
 ## 2. Partner Manager
-**Role:** A designated liaison for your firm.
+**Role:** 
+A Partner Manager is a dedicated point of contact for your firm Partner Managers support our accounting partners by providing recommendations for client’s accounts, assisting with firm-wide training, and ensuring partners receive the full benefits of our partnership program. They will actively monitor open technical issues and be proactive with recommendations to increase efficiency.
+
+
 **Key Responsibilities:**
 - Handle any escalations promptly.
 - Organize firm-wide training sessions.
 - Assist with strategic planning and the introduction of new features.
 - Once you've completed the ExpensifyApproved! University, log in to your Expensify account. Click on the "Support" option to connect with your dedicated Partner Manager.
 
+**How do I know if I have a Partner Manager?**
+
+For your firm to be assigned a Partner Manager, you must complete the ExpensifyApproved! University training course. Every external accountant or bookkeeper who completes the training is automatically enrolled in our program and receives all the benefits, including access to the Partner Manager. So everyone at your firm must complete the training to receive the maximum benefit.
+
+You can check to see if you’ve completed the course and enrolled in the ExpensifyApproved! Accountants program simply by logging into your Expensify account. In the bottom left-hand corner of the website, you will see the ExpensifyApproved! logo.
+
+**How do I contact my Partner Manager?**
+1. Signing in to new.expensify.com and searching for your Partner Manager
+2. Replying to or clicking the chat link on any email you get from your Partner Manager
+
+**How do I know if my Partner Manager is online?**
+
+You will be able to see if they are online via their status in new.expensify.com, which will either say “online” or have their working hours.
+
+**Can I get on a call with my Partner Manager?**
+
+Of course! You can ask your Partner Manager to schedule a call whenever you think one might be helpful. Partner Managers can discuss client onboarding strategies, firm-wide training, and client setups.
+
+We recommend continuing to work with Concierge for general support questions, as this team is always online and available to help immediately.
 
 ## 3. Client Setup Specialist
 **Purpose:** Ensure smooth onboarding for every client you refer.
+
 **Duties:**
 - Comprehensive assistance with setting up Expensify.
 - Help with configuring accounting integrations.
@@ -35,13 +59,15 @@ Our well-rounded support methodology is designed to provide comprehensive assist
 
 ## 4. Client Account Manager
 **Role:** Dedicated support for ongoing client needs.
+
 **Responsibilities:**
 - Address day-to-day product inquiries.
 - Assist clients in navigating and optimizing their use of Expensify.
 - After logging into Expensify, click on the "Support" option in the left-hand navigation pane. This will connect you directly to your assigned Account Manager.
 
 ## 5. Concierge chat support
 **Availability:** Real-time support for any urgent inquiries.
+
 **Features:**
 - Immediate assistance with an average response time of under two minutes.
 - Available to both accountants and clients for all product-related questions.