[Awaiting Payment][$250] Home - Broken connection message shows broken card feed name "plaid.ins_127991"

[jponikarchuk]

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Version Number: 9.3.16-4
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #80974
Email or phone of affected tester (no customers): applausetester+khcategory20@applause.expensifail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: Mac 26.2 / Chrome
App Component: Other

Action Performed:

Precondition:

• Card feed connection in workspace is broken (use applausetester+khcategory20@applause.expensifail.com).

1. Go to staging.new.expensify.com
2. Go to Account > Troubleshoot > Clear cache and restart > Reset and refresh OR relogin.
3. Go to Home.

Expected Result:

Broken connection message will show card feed name.

Actual Result:

Broken connection message shows broken card feed name "plaid.ins_127991".

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

1.mp4

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Issue Owner

Current Issue Owner: @kadiealexander

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022028954389405653067
• Upwork Job ID: 2028954389405653067
• Last Price Increase: 2026-03-03

[nyomanjyotisa]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Home - Broken connection message shows broken card feed name "plaid.ins_127991"

What is the root cause of that problem?

The SHARED_NVP_PRIVATE_DOMAIN_MEMBER data for the card's fundID is not being fetched when the Home page loads. This data contains the card feed settings including custom nicknames. Without this data, cardFeeds in the FixCompanyCardConnection component is undefined, causing getCustomOrFormattedFeedName to fall back to showing the raw feed key (like "plaid.ins_127991") instead of a readable feed name.

App/src/pages/home/TimeSensitiveSection/items/FixCompanyCardConnection.tsx

Lines 27 to 29 in 984cd5a

	const [cardFeeds] = useOnyx(`${ONYXKEYS.COLLECTION.SHARED_NVP_PRIVATE_DOMAIN_MEMBER}${card.fundID}`, {canBeMissing: true});
	const customFeedName = cardFeeds?.settings?.companyCardNicknames?.[card.bank as CompanyCardFeed];
	const feedName = getCustomOrFormattedFeedName(translate, card.bank as CompanyCardFeed, customFeedName, false) ?? '';

The card feed data is only fetched when opening the Company Cards page:

App/src/pages/workspace/companyCards/WorkspaceCompanyCardsPage.tsx

Lines 57 to 63 in 984cd5a

	useEffect(() => {
	if (isOffline) {
	return;
	}
	loadPolicyCompanyCardsPage();
	}, [policyID, domainOrWorkspaceAccountID, loadPolicyCompanyCardsPage, isOffline]);

What changes do you think we should make in order to solve the problem?

We can fetch the card feed data when FixCompanyCardConnection component mounts to ensure the custom feed names are available.

    const policy = usePolicy(policyID);
    const workspaceAccountID = policy?.workspaceAccountID ?? CONST.DEFAULT_NUMBER_ID;
    
    useEffect(() => {
        if (!cardFeeds && workspaceAccountID !== CONST.DEFAULT_NUMBER_ID) {
            openPolicyCompanyCardsPage(policyID, workspaceAccountID, translate);
        }
    }, [cardFeeds, policyID, workspaceAccountID, translate]);

App/src/pages/home/TimeSensitiveSection/items/FixCompanyCardConnection.tsx

Line 22 in 984cd5a

function FixCompanyCardConnection({card, policyID}: FixCompanyCardConnectionProps) {

What alternative solutions did you explore? (Optional)

We could use card.cardName as a fallback when cardFeeds is not available

[melvin-bot]

Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

[melvin-bot]

Triggered auto assignment to @kadiealexander (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.