[Due for payment 2026-01-28] [$250] Bank Account - Can't open the Privacy link on step 3 when connecting the Bank account

[jponikarchuk]

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Version Number: v9.2.99-0
Reproducible in staging?: Yes
Reproducible in production?: Unable to validate in Prod - Provide reasoning.
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-2758/folder/13176694/41236761/1115873404?sort=%2Bidentifier
Email or phone of affected tester (no customers): applausetester+vq+0901@applause.expensifail.com
Issue reported by: Applause Internal Team
Bug source: Exploratory - Significant User Experience Deterioration
Device used: iPhone 14 / iOS 26.1
App Component: Workspace Settings

Action Performed:

1. Open the Hybrid app
2. Navigate to the Workflow > Payments in Workspace settings
3. Tap on the Add bank account button
4. Finish the Plaid connect and steps 1 and 2
5. On the Confirm page on Step 3
6. Tap on the Privacy hyperlink

Expected Result:

The app opens the Privacy page

Actual Result:

Nothing happens after tapping on the Privacy hyperlink

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari

Screenshots/Videos

1.mp4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~022011294517080459133
• Upwork Job ID: 2011294517080459133
• Last Price Increase: 2026-01-14

Issue Owner

Current Issue Owner: @mallenexpensify

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[nkdengineer]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Nothing happens after tapping on the Privacy hyperlink

What is the root cause of that problem?

The text link is nested in another text, and then the touchable area doesn't cover the full visual area. We can check by pressing around the first character; the link will be opened. The bug also happens for other links in this page.

App/src/components/SubStepForms/ConfirmationStep.tsx

Lines 82 to 100 in d335917

	{showOnfidoLinks && (
	<Text style={[styles.mt3, styles.ph5, styles.textMicroSupporting]}>
	{onfidoLinksTitle}
	<TextLink
	href={CONST.ONFIDO_FACIAL_SCAN_POLICY_URL}
	style={[styles.textMicro]}
	>
	{translate('onfidoStep.facialScan')}
	</TextLink>
	{', '}
	<TextLink
	href={CONST.ONFIDO_PRIVACY_POLICY_URL}
	style={[styles.textMicro]}
	>
	{translate('common.privacy')}
	</TextLink>
	{` ${translate('common.and')} `}
	<TextLink
	href={CONST.ONFIDO_TERMS_OF_SERVICE_URL}

What changes do you think we should make in order to solve the problem?

We should merge all links into a translation and use RenderHTML to render this text

onfidoLinks: (onfidoTitle: string) => `<muted-text-micro>${onfidoTitle} <a href='${CONST.ONFIDO_FACIAL_SCAN_POLICY_URL}'>Onfido's Facial Scan Policy and Release</a>, <a href='${CONST.ONFIDO_PRIVACY_POLICY_URL}'>Privacy</a> and <a href='${CONST.ONFIDO_TERMS_OF_SERVICE_URL}'>Terms of Service</a>.</muted-text-micro>`,

{showOnfidoLinks && (
                <View style={[styles.renderHTML, styles.ph5, styles.mt3]}>
                    <RenderHTML html={translate('onfidoStep.onfidoLinks', onfidoLinksTitle ?? '')} />
                </View>
            )}

App/src/components/SubStepForms/ConfirmationStep.tsx

Lines 82 to 100 in d335917

	{showOnfidoLinks && (
	<Text style={[styles.mt3, styles.ph5, styles.textMicroSupporting]}>
	{onfidoLinksTitle}
	<TextLink
	href={CONST.ONFIDO_FACIAL_SCAN_POLICY_URL}
	style={[styles.textMicro]}
	>
	{translate('onfidoStep.facialScan')}
	</TextLink>
	{', '}
	<TextLink
	href={CONST.ONFIDO_PRIVACY_POLICY_URL}
	style={[styles.textMicro]}
	>
	{translate('common.privacy')}
	</TextLink>
	{` ${translate('common.and')} `}
	<TextLink
	href={CONST.ONFIDO_TERMS_OF_SERVICE_URL}

What alternative solutions did you explore? (Optional)

Result

Screen.Recording.2026-01-12.at.14.10.58.mov

Reminder: Please use plain English, be brief and avoid jargon. Feel free to use images, charts or pseudo-code if necessary. Do not post large multi-line diffs or write walls of text. Do not create PRs unless you have been hired for this job.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~022011294517080459133

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @bernhardoj (External)

[mallenexpensify]

@bernhardoj please review the issue and attempt reproduction. Let me know what you find.
Also.. please let me know if you think we should fix this. (kinda testing summin)

[bernhardoj]

Checking..

[bernhardoj]

I can reproduce it. I think we should fix this because the user isn't able to open the privacy link, unless they press on the very left part of the text link.

@nkdengineer it does fix the issue, but on the web, the link is rendered as span instead of a, so it's not tabbable by keyboard.

[nkdengineer]

@bernhardoj It's a problem in many places in the App with RenderHTML. Example here.

Screen.Recording.2026-01-14.at.12.06.49.mov