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Version Number: v9.2.72-2
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @grgia @garrettmknight
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C05LX9D6E07/p1764776903966289
Action Performed:
Break down in numbered steps
- User the app (no specific reproduction steps)
- The Splash screen appears
- User is unable to exit that state even with clearing cache
Expected Result:
Describe what you think should've happened
Users should never get to such hard to recover from state
Actual Result:
Describe what actually happened
The user is stuck at the splash screen and they are not able to exit that easily
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Platforms:
Select the officially supported platforms where the issue was reproduced:
Platforms Tested:
On which of our officially supported platforms was this issue tested:
Screenshots/Videos
Add any screenshot/video evidence
View all open jobs on GitHub
Issue Owner
Current Issue Owner: @trjExpensify
If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number: v9.2.72-2
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @grgia @garrettmknight
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C05LX9D6E07/p1764776903966289
Action Performed:
Break down in numbered steps
Expected Result:
Describe what you think should've happened
Users should never get to such hard to recover from state
Actual Result:
Describe what actually happened
The user is stuck at the splash screen and they are not able to exit that easily
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Platforms:
Select the officially supported platforms where the issue was reproduced:
Platforms Tested:
On which of our officially supported platforms was this issue tested:Screenshots/Videos
Add any screenshot/video evidence
View all open jobs on GitHub
Issue Owner
Current Issue Owner: @trjExpensify