[Due for payment 2025-12-04] Chat - Concierge avatar is blank on start chat list

[vincdargento]

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Version Number: 9.2.63-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: N/A
Email or phone of affected tester (no customers): sjsdoijsndoiisd1o@gmail.com
Issue reported by: Applause Internal Team
Device used: Mac 26.1 / Chrome
App Component: Other

Action Performed:

1. Go to staging.new.expensify.com
2. Log in with a new account.
3. Go to FAB > Start chat.

Expected Result:

Concierge avatar will be displayed.

Actual Result:

Concierge avatar is blank.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

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Issue Owner

Current Issue Owner: @zanyrenney

[melvin-bot]

Triggered auto assignment to @zanyrenney (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @mollfpr (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[marcaaron]

Seems possibly related to https://github.com/Expensify/App/pull/75371/files