[Due for payment 2026-03-31] [$250] mWeb - Keyboard doesn't pop-up, when foreground the app using device menu button

[jponikarchuk]

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Version Number: 9.2.57-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-1950/folder/13176904
Email or phone of affected tester (no customers): forexmater+13701@gmail.com
Issue reported by: Applause Internal Team
Device used: Android 11/Chrome
App Component: Other

Action Performed:

Preconditions: Log in; Workspace created with "Accounting" enabled;

1. Go to https://staging.new.expensify.com/
2. Open the Workspace with "Accounting" enabled
3. Tap "Accounting"
4. Tap "Connect" at NetSuite
5. Tap "Next" until reach NetSuite step 4
6. Tap the device menu button in the bottom navigation
7. Open other app
8. Repeat "step 6"
9. Tap in the chrome app
10. Repeat "step 6" 4 times
11. Repeat steps 1-10 using Expensify Android App

Expected Result:

When foreground the app using only the device menu button in the bottom navigation, cursor should be focused in the "NetSuite account ID" field and keyboard should pop-up.

Actual Result:

When foreground the app using only the device menu button in the bottom navigation, cursor is focused in the "NetSuite account ID" field, but the keyboard doesn't pop-up.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

1.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021993638774245825770
• Upwork Job ID: 1993638774245825770
• Last Price Increase: 2026-01-21

Issue Owner

Current Issue Owner: @marcaaron

[melvin-bot]

Triggered auto assignment to @greg-schroeder (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021993638774245825770

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @truph01 (External)

[melvin-bot]

@greg-schroeder @truph01 this issue was created 2 weeks ago. Are we close to approving a proposal? If not, what's blocking us from getting this issue assigned? Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[truph01]

There is no proposal