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[$250] Error displayed and manual IOU expense fails to submit after split scan flow #73739

Description

@jponikarchuk

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Version Number: v9.2.40-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/folder/13177049/test-cases/49475610
Email or phone of affected tester (no customers): na
Issue reported by: Applause Internal Team
Device used: Web, ios, os
App Component: Money Requests

Action Performed:

  1. Open the link www.staging.new.expensify.com
  2. Logged in with new user (not yet to validate)
  3. Click FAB>> Start Chat >> Enter New Account (account never has with expensify)
  4. Click Split >> Select Scan >> Select Image (not a receipt)
  5. Click back >> Select another valid receipt to scan
  6. Click Create Expense and wait for the scan is completed
  7. Click FAB >> Tap "Create" >> Select "Manual"
  8. Enter any number in BNP >> Tap Next and select new not-validated account
  9. On the confirm details, Click "Create XX Expense"

Expected Result:

If the system allowing user to submitted the expense, it should be no error displayed in IOU.

Actual Result:

An error message appears: "Unexpected error submitting this expense. Please try again later."
The IOU is created but appears hidden in the LHN, making it inaccessible or invisible to the user.

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

1.mp4

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  • Upwork Job ID: 1985193994834967160
  • Last Price Increase: 2025-11-10
Issue OwnerCurrent Issue Owner: @sobitneupane

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