[Due for payment 2025-11-19] [$250] Profile - Wrong error message when enter phone number without the + prefix

[jponikarchuk]

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Version Number: v9.2.37-1
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from BrowserStack: #73037
Email or phone of affected tester (no customers): gocemate+b2154685@gmail.com
Issue reported by: Applause Internal Team
Device used: Lenovo 80ES / Windows 10 Pro
App Component: User Settings

Action Performed:

1. Navigate to Profile> Private> Phone number
2. Enter a phone number without the + prefix or with formatting characters (e.g., (201) 867-5309).
3. Confirm the error message is displayed for invalid input.
   ”

Expected Result:

The error message should read: “Please enter a complete phone number (e.g., +1-(201)-867-5309).

Actual Result:

The error message read: "Please enter a valid phone number, with the country code (e.g. +15005550006)"

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

1.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021981431236188538361
• Upwork Job ID: 1981431236188538361
• Last Price Increase: 2025-10-30
• Automatic offers:
• QichenZhu | Reviewer | 109342035
• samranahm | Contributor | 109342036

Issue Owner

Current Issue Owner: @Christinadobrzyn

[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[samranahm]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Wrong error message when enter phone number without the + prefix

What is the root cause of that problem?

Copy update

What changes do you think we should make in order to solve the problem?

We should change this copy

App/src/languages/en.ts

Line 456 in 9400bfb

phoneNumber: `Please enter a valid phone number, with the country code (e.g. ${CONST.EXAMPLE_PHONE_NUMBER})`,

with new expected one in all locals

Please enter a complete phone number (e.g., ${CONST.EXAMPLE_PHONE_NUMBER}).

and change the EXAMPLE_PHONE_NUMBER to +1-(201)-867-5309

What alternative solutions did you explore? (Optional)

We can explicitly check the error type and if user enter phone number without the + prefix or with wrong formatting characters we can show them updated copy with there own formatted phone number in error message.

input value: (201) 867-5309)
error message: Please enter a complete phone number (e.g., +1-(201)-867-5309

[Christinadobrzyn]

Adding External

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021981431236188538361

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @QichenZhu (External)

[github-actions]

⚠️ @abbasifaizan70 Your proposal is a duplicate of an already existing proposal and has been automatically withdrawn to prevent spam. Please review the existing proposals before submitting a new one.