[Due for payment 2025-08-15] [RCA #65740] Chat - Tooltip of non-existing account does not show email

[mitarachim]

If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!

---

Version Number: 9.1.89-1
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: Exp #65740
Email or phone of affected tester (no customers): sjdionjsiosdjo@gmail.com
Issue reported by: Applause Internal Team
Device used: Mac 15.5 / Chrome
App Component: Other

Action Performed:

1. Go to staging.new.expensify.com
2. Open FAB > Start chat.
3. Enter email that does not have Expensifail account.
4. Hover over the fallback avatar.

Expected Result:

Tooltip of non-existing account will show the email.

Actual Result:

Tooltip of non-existing account does not show email.

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6908045_1754374866749.20250805_141903.mp4

View all open jobs on GitHub

Issue Owner

Current Issue Owner: @sonialiap

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @sonialiap (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @deetergp (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source