Start chat - Not here page is displayed when starting a chat

[jponikarchuk]

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Version Number: 9.1.87-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from TestRail: Exploratory
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: MacBook Air 15.5 Chrome, iPhone 15 iOS 18.5 Safari
App Component: Chat Report View

Action Performed:

Preconditions: two gmail accounts needed - User A and User B, who did not interact before

1. As User A, click FAB - start chat, enter User B's email address, stay on the chat page, do not send any messages
2. As User B, click FAB - start chat, enter User A's email address

Expected Result:

Both users are able to open a new chat with each other

Actual Result:

When second user opens a chat after the first user has already opened it, "Not here" page appears for the second user

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

1.mp4

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[melvin-bot]

Triggered auto assignment to @grgia (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[melvin-bot]

Triggered auto assignment to @kadiealexander (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

💬 A slack conversation has been started in #expensify-open-source

[melvin-bot]

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.