[$250] Settings-"Can't merge accounts" message when entering the wrong magic code

[mitarachim]

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Version Number: 9.1.32-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: #59911
Email or phone of affected tester (no customers): applausetester+ag2304.7@applause.expensifail.com
Issue reported by: Applause Internal Team
Device used: Windows 10/ Chrome, Samsung S23FE/ Android 14
App Component: User Settings

Action Performed:

1. Go to https://staging.new.expensify.com/
2. Log in with any Expensifail account
3. Go to Account > Security
4. Click on Merge account
5. Enter the email of another account that has enabled 2FA
6. Mark "I understand this is not reversible" checkbox
7. Click Next
8. Enter an incorrect magic code

Expected Result:

"Incorrect magic code" error message should be displayed.

Actual Result:

The "Can't merge accounts" page is displayed when entering the wrong magic code.

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6811076_1745444226945.Can_t_merge_accounts_message.mp4

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Issue Owner

Current Issue Owner: @thienlnam

[melvin-bot]

Triggered auto assignment to @slafortune (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

@slafortune Eep! 4 days overdue now. Issues have feelings too...

[melvin-bot]

@slafortune 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

@slafortune 10 days overdue. Is anyone even seeing these? Hello?

[slafortune]

@mitarachim What were the email addresses that were being merged? It's unclear what the error should be if there were other reasons that the two accounts could not be merged. It's not necessarily the cause of the incorrect magic code. Can't merge accounts would be the safest error with multiple issues.

[mitarachim]

Hello @slafortune , as per step 5 in this case we merge with email of another account that has enabled 2FA.
And as per step 8 in this issue is Enter an incorrect magic code , so QA team assume to see "Incorrect magic code" as error message. But in this case we get error message as below screenshot

[slafortune]

I was interested in the specific emails due to the member group restrictions in the domain setting as well as verified domains. You are not able to merge two accounts is they are both from a verified domain. So, regardless of whether there is 2FA enabled, and an incorrect magic code is entered, it could still be 2 accounts that are not able to be merged.

[mitarachim]

Sorry for late respond @slafortune, this issue also happen while we merge with gmail account with 2FA enabled . is the same error message as expected here?

Screen.Recording.2025-05-06.at.5.11.46.AM.mp4

[slafortune]

Thanks - No, not with a Gmail account.