If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @JmillsExpensify
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1723132613137659?thread_ts=1722970682.900369&cid=C05LX9D6E07
Action Performed:
Break down in numbered steps
Use an account that approves a lot of reports (@JmillsExpensify's account)
Go to new.expensify.com
Open the Network console and enable 3G throttling
Log in
Expected Result:
Describe what you think should've happened
OpenApp completes successfully and all data is visible in Jason's account
Actual Result:
Describe what actually happened
The app shows a partially loaded state, or nothing is loaded at all
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Using clear cache and restart in the Troubleshoot menu loads the data on a second try
Platforms:
Which of our officially supported platforms is this issue occurring on?
Screenshots/Videos
Add any screenshot/video evidence
View all open jobs on GitHub
If you haven’t already, check out our contributing guidelines for onboarding and email contributors@expensify.com to request to join our Slack channel!
Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @JmillsExpensify
Slack conversation: https://expensify.slack.com/archives/C05LX9D6E07/p1723132613137659?thread_ts=1722970682.900369&cid=C05LX9D6E07
Action Performed:
Break down in numbered steps
Use an account that approves a lot of reports (@JmillsExpensify's account)
Go to new.expensify.com
Open the Network console and enable 3G throttling
Log in
Expected Result:
Describe what you think should've happened
OpenApp completes successfully and all data is visible in Jason's account
Actual Result:
Describe what actually happened
The app shows a partially loaded state, or nothing is loaded at all
Workaround:
Can the user still use Expensify without this being fixed? Have you informed them of the workaround?
Using clear cache and restart in the Troubleshoot menu loads the data on a second try
Platforms:
Which of our officially supported platforms is this issue occurring on?
Screenshots/Videos
Add any screenshot/video evidence
View all open jobs on GitHub