[HOLD for payment 2024-06-11] [$250] Get Assistance workflow from bank account page doesn't match other workflows

[kavimuru]

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Version Number: 1.4.70-1
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause internal team
Slack conversation:

Action Performed:

1. Go to https://staging.new.expensify.com/

2. Tap profile --- workspaces --- create a new workspace

3. Tap Profile > Tap more features

4. Enable Workflows

5. Tap Workflows -- tap connect bank account

6. Tap help question mark on top left

7. On the Get Assistance page, tap "chat with concierge" and tap device back button

8. Notice user is directed to workflow page

9. Tap explore help docs and tap device back button

10. Notice User correctly navigated back to "get assistance page"

Expected Result:

Expected Result: When tapping Back should navigate to Get assistance page for all the scenarios

• Tapping "Chat with Concierge" and pressing Back button redirects to "workflow page"
• Tapping "Schedule a setup call" and pressing Back button redirects to Get assistance page
• Tapping "Explore help docs" and pressing Back button redirects to Get assistance page

Actual Result:

From "chat with concierge" page when navigates back directed to Workflows page instead of Get assistance page.

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6470289_1714756293396.yo.mp4

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• eh2077 | Reviewer | 0
• nkdengineer | Contributor | 0

Issue Owner

Current Issue Owner: @Christinadobrzyn

[melvin-bot]

Triggered auto assignment to @twisterdotcom (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[kavimuru]

@twisterdotcom FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors.

[twisterdotcom]

This was assigned after I finished work on Friday. I will be OOO all next week.

[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[nkdengineer]

Proposal

Please re-state the problem that we are trying to solve in this issue.

• From "chat with concierge" page when navigates back directed to Workflows page instead of Get assistance page.

What is the root cause of that problem?

• In here:
  

  App/src/pages/GetAssistancePage.tsx

  Line 40 in 8383d80

  onPress: () => Report.navigateToConciergeChat(true),

  
  we use shouldDismissModal: true when navigating to concierge chat, leads to the Get assistance page is dissmissed, so when going back from concierge page, it redirects to Workflows page

What changes do you think we should make in order to solve the problem?

• We can call Report.navigateToConciergeChat(true) in case of desktop device (!DeviceCapabilities.canUseTouchScreen(): true). Otherwise, using Report.navigateToConciergeChat()

What alternative solutions did you explore? (Optional)

• NA

[melvin-bot]

@Christinadobrzyn Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!