CRITICAL: [API Reliability] Workspace room does not load older messages due to infinite `GetOlderActions` calls

[m-natarajan]

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Version Number: 1.4.67-2
Reproducible in staging?: Needs reproduction
Reproducible in production?: Needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @shawnborton
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1714419709483439

Action Performed:

1. Open new dot app
2. Go to the workspace chat NewDot Test - Expensify US policy`

Expected Result:

The workspace chat should load all historical messages and requests

Actual Result:

The workspace chat is stuck looping through OpenReport over and over again. It will not load previous messages or requests, but it will load a recent receipt I uploaded today

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

CleanShot.2024-04-29.at.15.34.58.mp4

logs-2024-04-29 19_35_32.431.txt

Add any screenshot/video evidence

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Issue Owner

Current Issue Owner: @roryabraham

[melvin-bot]

Triggered auto assignment to @adelekennedy (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[shawnborton]

cc @JmillsExpensify in case you want to add your case here too

[trjExpensify]

I've just experienced this as well in a pretty brand new test account. Logs here:

logs-2024-05-01 16_24_37.825.txt

Looks like OpenReport and GetOlderActions are in a constant loop:

2024-05-01_17-28-05.mp4

When I click on one of those Fetch finished loading: POST "<URL>?". rows in the console, I see this error as well:

{"code":666,"jsonCode":403,"type":"Expensify\\Libs\\Error\\ExpError","UUID":"da7984df-628f-41f6-a2b8-ecd4499f7975","message":"Report not found","title":"","data":{"onyxData":[{"onyxMethod":"merge","key":"report_0","value":{"errorFields":{"notFound":{"1714580833933154":"Report not found"}}}}]},"htmlMessage":"","requestID":"87d123434d9c4164-LHR"}

[muttmuure]

I hit this one too. @gedu @adhorodyski @janicduplessis @Szymon20000 could your teams take a look at this?

[muttmuure]

posted a CPU profile to #newdot-performance https://expensify.slack.com/archives/C05LX9D6E07/p1714656403682529

[janicduplessis]

I will investigate this today