[$500] Web - Troubleshoot - Troubleshoot RHP does not open smoothly

[izarutskaya]

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Version Number: v1.4.42-0
Reproducible in staging?: Y
Reproducible in production?: N
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause-Internal Team
Slack conversation:

Action Performed:

1. Navigate to staging.new.expensify.com
2. Go to Profile settings.
3. Go to About.
4. Go to Troubleshoot.

Expected Result:

Troubleshoot RHP will open smoothly.

Actual Result:

Troubleshoot RHP does not open smoothly.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6380636_1708001428360.bandicam_2024-02-15_19-36-44-679.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~019ad8eba175f66ec3
• Upwork Job ID: 1758114410676678656
• Last Price Increase: 2024-02-15

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~019ad8eba175f66ec3

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @sobitneupane (External)

[melvin-bot]

Triggered auto assignment to @bfitzexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.