[HOLD for payment 2023-05-04] [$1000] After a login, if the user goes offline, their Personal Details are not loaded

[kavimuru]

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Action Performed:

1. Open the app and logout if you're currently logged in
2. Log in
3. Close internet connection or use force offline to mimic offline mode/disable WiFi or data to go offline
4. Open Settings
5. Open Profile
6. Open Personal Details and observe that the data does not load/is not showing

Expected Result:

App should load the Personal Details even if the user is offline.

Actual Result:

When you login, App does not load Personal Details data. Please also refer to this comment - #16985 (comment)

When you're offline and then enable WiFi/cell data again, and you're already on the "Personal Details" screen, the data also doesn't repopulate. You must exit that's screen and enter it again to see your personal data populate.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.2.95-0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

Recording.144.mp4

offline.mode.issue.mp4

Expensify/Expensify Issue URL:
Issue reported by: @dhanashree-sawant
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1680689788347159

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01b574a3b6c95ac76c
• Upwork Job ID: 1643770433495482368
• Last Price Increase: 2023-04-13

[MelvinBot]

Triggered auto assignment to @jliexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[jliexpensify]

Can repro on v95 + Pixel 3a (Android).

Another behaviour I noticed: when you're offline and then enable WiFi/cell data again, and you're on the "Personal Details" screen, the data doesn't repopulate. You must exit that's screen and enter it again to see your personal data populate.

Also: if you're online and logged in, then disable data/WiFi, the Personal Details still show - so this issue follows a specific flow (i.e. it doesn't occur when you're already logged in, it seems the action of logging out forces this behaviour?)

[MelvinBot]

Job added to Upwork: https://www.upwork.com/jobs/~01b574a3b6c95ac76c

[MelvinBot]

Current assignee @jliexpensify is eligible for the External assigner, not assigning anyone new.

[MelvinBot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @0xmiroslav (External)