[HOLD for payment 2022-11-24] [$500] mWeb- Blank page is displayed when tapped on Concierge or Send a message options

[kbecciv]

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Issue found when executing PR #11857

Action Performed:

1. Open the site https://help.expensify.com/main
2. Click on Concierge button and verify it opens the Concierge chat in NewDot if the user is logged in.
3. Click on the Send message button and verify it opens the Concierge chat in NewDot too.

Expected Result:

By clicking on the Send message button and verify it opens the Concierge chat in NewDot too.

Actual Result:

Blank page is displayed when tapped on Concierge or Send a message options

Workaround:

Unknown

Platform:

Where is this issue occurring?

• Mobile Web

Version Number: 1.2.16.2

Reproducible in staging?: Yes

Reproducible in production?: Yes

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

11857.mWeb1.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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[melvin-bot]

Triggered auto assignment to @flodnv (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[flodnv]

@kbecciv can you confirm this only happens on Mobile Web? I have tested on Desktop and also on Android with the native app and it works.

cc @marcochavezf as you are the author of #11857. Can this be external? 🤔

[kbecciv]

@flodnv
Correct, it happens only on mobile Web. Windows/Chrome is Pass for QA team.

11857.Web.mp4

[marcochavezf]

Oh interesting it only happens in mWeb (no native app installed). Yeah it can be external. FWIW this issue is not related to the help.expensify.com site, the problem is that for some reason https://new.expensify.com/concierge is not opening the Concierge report correctly only on mWeb (only if the user is logged in).

[melvin-bot]

Triggered auto assignment to @lschurr (External), see https://stackoverflow.com/c/expensify/questions/8582 for more details.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @rushatgabhane (External)

[melvin-bot]

Current assignee @flodnv is eligible for the External assigner, not assigning anyone new.