Technical Support Specialist | IT Help Desk | Web Content Executive
- Associate of Science – Computer Science
Orange Coast College (Expected 07/2026) - Bachelor of Arts – Business Administration & Marketing
University of Gloucestershire (05/2023)
- Deploy & manage Windows devices with Microsoft Intune
- Resolve end‑user software/hardware issues (300+ tickets)
- Create marketing content and maintain web listings
| Tool | Proficiency |
|---|---|
| Microsoft Intune | Intermediate |
| Jira | Advanced |
| AWS (VPC, S3, EC2, RDS) | Intermediate |
| HTML/CSS/JS | Intermediate |
- AWS Educate: Cloud 101, Networking, Security, Generative AI
- CodePath: Intro to Web Development & Interview Prep
- Aviatrix: Multicloud Network Associate
timeline
title Career Timeline
2019 : Telesales Agent (VanTin Telecom)
2022 : Web Content Executive (MobileWorldJS)
2024 : Student Assistant – IT Support Technician (Coast Community College)
- Second Place – Vietnam Science & Engineering Fair (National)
- First Place – Vietnam Science & Engineering Fair (Provincial)
- Phi Theta Keta Honors Society
📧 andrewtrinfo0612@gmail.com | 🔗 LinkedIn
