From da14b6219d50fcbb8a40973a82526cff6167c26d Mon Sep 17 00:00:00 2001
From: maddylewis <38016013+maddylewis@users.noreply.github.com>
Date: Mon, 10 Mar 2025 13:52:03 -0400
Subject: [PATCH] Update Connect-Personal-Bank-Account.md

https://github.com/Expensify/Expensify/issues/473907
---
 .../Connect-Personal-Bank-Account.md          | 47 +++++++++++--------
 1 file changed, 27 insertions(+), 20 deletions(-)

diff --git a/docs/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-Personal-Bank-Account.md b/docs/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-Personal-Bank-Account.md
index b77f4c88605e..40c300d11889 100644
--- a/docs/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-Personal-Bank-Account.md
+++ b/docs/articles/expensify-classic/bank-accounts-and-payments/bank-accounts/Connect-Personal-Bank-Account.md
@@ -2,40 +2,47 @@
 title: Connect personal bank account
 description: Receive reimbursements for expense reports submitted to your employer
 ---
+
 <div id="expensify-classic" markdown="1">
 
-Employees can connect a personal deposit-only bank account to receive reimbursements for their expense reports. 
+Employees can connect a personal deposit-only bank account to receive reimbursements for their expense reports.
+
+---
 
-To connect a deposit-only account,
+# Connect a Deposit-only Bank Account
 
 1. Hover over **Settings**, then click **Account**.
 2. Click the **Payments** tab on the left.
 3. Click **Add Deposit-Only Bank Account**, then click **Connect to your bank**.
 4. Click **Continue**.
-5. Search for your bank account in the list of banks and follow the prompts to sign in to your bank account.
-   - If your bank doesn’t appear, click the X in the right corner of the Plaid pop-up window, then click **Connect Manually**. You’ll then manually enter your account information and click **Save & Continue**. 
-6. Click **Save & Continue**.
-7. Enter the name, address, and phone number associated with the account. Then click **Save & Continue**.
+5. Search for your bank account in the list of banks
+6. Follow the prompts to sign in to your bank account using the corresponding username and password.
+   - If your bank doesn’t appear, click the **X** in the right corner of the Plaid pop-up window, then click **Connect Manually**. You’ll then manually enter your account information and click **Save & Continue**.
+7. Enter the name, address, and phone number associated with the account
+8. Click **Save & Continue**.
 
-You’ll now receive reimbursements for your expense reports and invoices directly to this bank account.
 
-{% include info.html %}
-If your organization has global reimbursement enabled and you want to add a bank account outside of the US, you can do so by following the steps above. However, after clicking on **Add Deposit-Only Bank Account**, look for a button that says **Switch Country**. This will allow you to add a deposit account from a supported country and receive reimbursements in your local currency.
-{% include end-info.html %}
+Once the bank account is connected to your Expensify account, future reimbursements will be deposited directly.
 
-{% include faq-begin.md %}
+## Using Global Reimbursement
 
-**I connected my deposit-only bank account. Why haven’t I received my reimbursement?**
+If your organization has global reimbursement enabled and you want to add a bank account outside the US, follow the steps above.
 
-There are a few reasons why you might not have received a reimbursement: 
-- The estimated deposit date on the report has not arrived yet.
-- The bank account information is incorrect. If you believe you may have entered the wrong account, contact the Concierge and provide the Report ID for the missing reimbursement.
-- Your account wasn’t set up for Direct Deposit/ACH. You can contact your bank to confirm.
+After clicking **Add Deposit-Only Bank Account**, under **Settings > Accounts > Payments**, click **Switch Country** at the top of the bank selection screen. This will allow you to add a deposit account from a supported country and receive reimbursements in your local currency.
 
-**What happens if my bank requires an additional security check before adding it to a third party?**
+---
+
+# FAQ
+
+## I connected my deposit-only bank account. Why haven’t I received my reimbursement?
+
+Check the following possible issues:
+- The estimated deposit date on the report has not arrived yet.
+- The bank account information is incorrect. If you believe you may have entered the wrong account, contact **Concierge (Expensify’s support team)** and provide the **Report ID** for the missing reimbursement.
+- Your bank account isn’t set up for **Direct Deposit/ACH** — please contact your bank to confirm.
 
-If your bank account has two-factor authentication (2FA) or another security step enabled, you should be prompted to complete this authentication step when connecting the account to Expensify. However, if you encounter an error during this process, you can close the pop-up window and select Connect Manually to add the account manually.
+## What happens if my bank requires an additional security check before adding it to a third party?
 
-{% include faq-end.md %}
+If your bank account has **two-factor authentication (2FA)** or another security step enabled, you should be prompted to complete this authentication step when connecting the account to Expensify.
 
-</div>
+However, if you encounter an error during this process, you can close the pop-up window and select **Connect Manually** to add the account manually.
